100% Quality Guarantee* on all Stuck on You products
All products are conditionally guaranteed by Stuck on You for a period of 30 days. If you are unsatisfied with the quality of a product, please contact our Support Team and we will arrange to refund, replace or repair it.
Stuck on You proudly guarantees the quality of our labels. If, during the first 30 days of receiving your order, you are not happy with your labels, we will gladly reprint them for free (limit one reprint per customer).
Quality and customer satisfaction are important values at Stuck on You. You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure another fault does not occur.
This guarantee does not cover general wear and tear or issues arising from abnormal use.
Change of Mind
Our range is proudly made-to-order and personalised to your preferences, so we are unable to offer a refund or exchange if you change your mind. If you have ordered a non-personalised product, you may be able to refund or exchange by returning the product at your own cost. Please contact our Support Team to discuss options for non-personalised products.
Incorrect Personalised Spelling
We cannot provide a refund or exchange where a typing error has occurred by the customer when ordered via our website. We often receive orders containing creative name variations, so spelling mistakes are not apparent to our printing team. For this reason, we offer a product builder to preview your creation and ensure your spelling is correct in your typed web forms before ordering.
Please ensure all details are correct before completing your checkout. Our website is set up to automatically process your order as soon as it is placed, we cannot make any changes or cancel your order after it has been submitted.
Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will either refund the product or reprint the product and post it to you free of charge. Please contact our Support Team if this occurs.
You will be entitled to a refund or exchange under Australian Consumer Law if the product:
- Is not of acceptable quality;
- Is not fit for a particular purpose that is expressly stated; or
- Does not match the description.
You may be asked to return the product to us and/or send photos for inspection.
Where applicable, ensure you have read through our Application Instruction tab on our product pages to ensure you have taken the correct steps to use your product.
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.
Where you believe you have received a faulty product, please contact our Support Team as soon as possible to arrange a refund or exchange.
Where you believe you have received an incorrect product, please contact our team to discuss all options available to you.
- Please contact our Support Team if a return is needed. They will be able to advise you on the correct procedure.
- Our Support Team will determine on a case-by-case basis whether the return shipping will be covered with a Reply Paid number, reimbursed shipping costs or at the sole cost of the customer.
- Where a return or exchange has been arranged, the process may take up to 14 business days from the date the product is received by Stuck On You.
- Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.
Having Issues with your Order?
We put our trust in Australia Post to deliver our products within our set timeframes to ensure satisfaction for our customers.
Please visit our Delivery Information page for delivery timeframes and details . If any delivery issues arise, please contact our Support Team as soon as possible.
Please Note:Any delivery or completion date or time stated are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.