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" What is the Stuck on You satisfaction guarantee? " "

Stuck on You has been producing personalised products for over 15 years. We guarantee that you will love our labels and personalised products so much that we offer a 100% satisfaction guarantee!

" " Trademarks " "

""Stuck on You"" is a registered trademark. All Stuck on You graphics, logos, page headers, button icons, images and product names are either trademarks or the copyright of Stuck on You. Stuck on You trademark and copyright materials may not be used in connection with any product or service without written authorisation. All other trademarks not owned by Stuck on You and The Soy Group that appear on the Stuck on You website are the property of their respective owners who may or may not be affiliated with or connected to The Soy Group.

" " Will I receive an email to advise that my order has been dispatched? " "

Yes, you will receive an email notification when your order is disaptch with an estimated delivery time.

" " Which labels should I use for...items going in the dishwasher? " "

You can use any one of the many Stuck on You name labels from the Classic, Designer, Penny Scallan or Basics ranges.  Stuck on You name labels are made from quality materials that have been dishwasher and microwave tested.

" " Which labels should I use for...my child's clothes? " "

Stuck on You provides two easy solutions for labelling all of your child's clothing.  Choose from the permanent Iron On Clothing Labels and Dots or for a non-permanent solution choose the Stick On Clothing Labels.

" " What is the difference between Iron On Clothing Labels and Stick on Clothing Labels? " "

Stuck on You Iron On Clothing Labels, Dots and Sock Labels are a permanent transfer, that embeds into the weave of the fabric. The flexible material that these labels are made from allows them to stretch with the fabric, even socks!

Stuck on You Stick On Clothing Labels are made from a woven material. These labels have a glue adhesive on the back which means you can simply peel off the backing and stick onto the care instruction label of the garment.  This is not a permanent solution, however if you would like your labels to stay put in the wash stick the label on to the garment and iron over with a hot dry iron.  The glue will melt and bind to the fabric. Alternatively, you can stick onto the garment and sew around the edges.

 

" " Which labels should I use for...my child's shoes? " "

Stuck on You Shoe Labels are designed to fit into the heel of the shoe.

Stuck on You Shoe Labels are great for toddlers learning left from right as you can place alternate colours in each shoe.

For older children a simple shoe dot or Basics Collection Shoe Label will help ensure sport or school shoes return home.

" " Which labels should I use for...pencils or small items? " "

Stuck on You Mini Labels are perfect for labelling pencils, stationery items, MP3 players, cameras, computer games and any smaller items.

 For another easy solution to labelling stationery, check out the Stuck on You Tools 4 School.  This pack includes a pencil case full of  pencils, markers, scissors, sharpener, ruler and eraser, all personalised with your child's name.

" " What are the size measurements for the short and long sleeve t-shirts? " "

Girls Tee's

 

Chest  (cm)

Length (cm)

Hip (cm)

Size 1

54

33

58

Size 2

56

39

60

Size 4

61

46

65

Size 6

65

48.5

68

Size 8

65

51

70

 
 

Boys Tee's

 

Chest (cm)

Length (cm)

Hip (cm)

Size 1

56

36

57

Size 2

61

41

62

Size 4

70

45

70

Size 6

72

49

72

Size 8

74

52

74

 

 

PLEASE NOTE: These charts are intended only as a guide to assist in choosing the correct size.  The size shown pertains to the 'average' child.  As babies and children of the same age vary dramatically in weight, height and measurements, the size will also vary.

" " What are the size measurements for the baby jumpsuits? " "

Jumpsuits

 

Length (cm)

Width (cm)

Size 000 35 25

Size 00

38

26

Size 0

41

27

Size 1

46

28

PLEASE NOTE: This chart is intended only as a guide to assist in choosing the correct size.  The size shown pertains to the 'average' baby.  As babies of the same age vary dramatically in weight, height and measurements, the size will also vary.

" " What are the size measurements for the pyjamas? " "

Girl Tops

 

Chest (cm)

Length (cm)

Hip (cm)

Size 2

56

39

60

Size 4

61

46

65

Size 6

65

48.5

68

Size 8

65

51

70

Girl Shorts

 

Waist Circumference (cm)

Short Length (cm)

Size 2

56

20

Size 4

58

21.5

Size 6

60

21.5

Size 8

62

25

Girl Pants

 

Waist Circumference (cm)

Pant Length (cm)

Size 2

56

49

Size 4

58

60

Size 6

60

72

Size 8

62

76

 

Boy Tops

 

Chest (cm)

Length (cm)

Hip (cm)

Size 2

61

41

62

Size 4

70

45

70

Size 6

72

49

72

Size 8

74

52

74

Boy Shorts

 

Waist Circumference (cm)

Short Length (cm)

Size 2

56

26

Size 4

58

29

Size 6

60

30

Size 8

62

34

Boy Pants

 

Waist Circumference (cm)

Pant Length (cm)

Size 2

54

47

Size 4

56

62

Size 6

68

70

Size 8

60

77

PLEASE NOTE: These charts are intended only as a guide to assist in choosing the correct size.  The size shown pertains to the 'average' child.  As babies and children of the same age vary dramatically in weight, height and measurements, the size will also vary.

" " Can I have more then one name on a label? " "

Our production process only allows one name per product. If the labels are for several family members we suggest ordering a Split Pack, which allows 25 labels in one name and 25 in another or the Create Your Own Labels which allows you to put multiple names on a label. 

Alternatively, you could have just the family name printed on your labels, so everyone can share.

" " I would like to order a Value Pack with just a surname, is this possible? " "

Our Value Packs have been designed to offer value to customers wishing to buy  multiple products in one purchase. We allow one full name, no surnames only on these packs.  Many of the packs have been put together with an occasion in mind.  The 0-5 Pack is perfect for children heading off to preschool or school and the 5+ Pack is a great pack for older school children.

" " My child has an allergy. Do you have any specific allergy products? " "

If your child has a nut, wheat, egg or dairy allergy then our allergy aware icons are perfect. They're available throughout our classic name and clothing range, including Classic Name Labels, Classic Clothing Labels, Create Your Own Labels, Stick With Me Wristbands & Bag Tags.

" " What products can I create through the Photo Gift Software? " "

Have fun creating the following products through our easy to use Photo Book and Photo Gift Software:-

Photo Books are fast becoming the number one way to share your memories with family and friends.  Upload your photos into one of our exclusive Stuck on You Photo Book templates or create a Photo Book with your own flair choosing from the many themes, borders and icons.

Photo Calendars make a great gift idea.  Put together a 12 month calendar for friends and family featuring your favourite family photos from the past year.

Use the Photo Gift Card or Photo Postcard templatesto create gorgeous personalised birth announcements and cards.  Or why not drop in a cute or embarrassing photo to create a birthday invitation your guests will be talking about for a long time.

Create a Photo Bookmark from the kids to give to family members for Christmas, Birthdays or any occasion.

If you have a favourite family snap you would like in a large format, use the Photo Poster template to create a poster for a special occasion.

Looking for a gift with a difference this year to give to friends and family?  These Photo Playing Cards are a fun way to share your family memories.

You can even create a quick Business Card, using our photo gifting software.

" " What items are listed in the kitchen labels? " "

Each pack comes with a mix of big and small labels.

Big Labels

Natural & Vintage 46 x 19mm

Metro 46 x 12mm

Original 77 x 19

Aborio Rice, Biscuits x 2, Breadcrumbs, Brown Rice, Brown Sugar, Cake Decorations, Caster Sugar, Cat Biscuits, Cat Treats, Cereal x 3, Chick Peas, Cocoa, Coconut, Coffee, Cookies, Pasta, Plain Flour, Poison x 2, Popcorn, Raw Sugar, Rice, Rice Flour, Rolled Oats, White Sugar, Self Raising Flour, Walnuts, Wholemeal Flour, Baking Powder, Corn Flour, Couscous, Crackers, Custard Powder, Decaf Coffee, Dog Biscuits, Dog Treats, Dried Fruit, First Aid, Hands Off, Honey, Hot Chocolate, Icing Sugar, Kids Treats, Lentils, Mum's Treats, Pasta.

Small Labels

Natural & Vintage 30 x 19mm

Metro 30 x 12mm

Original 30 x 12mm

Bicarb Of Soda, Black Peppercorns, Bouquet Garni, Cayenne Pepper, Cardamon, Chilli Powder, Chillies, Chinese Five-Spice, Chocolate Chips, Cinnamon, Cloves, Coriander, Cumin, Curry Powder, Garam Masala, Garlic, Mixed Herbs, Nuts, Nutmeg, Oregano, Paprika, Parsley, Pine Nuts, Poppy Seeds, Salt, Rosemary, Sesame, Sprinkles, Tea, Thyme, Tumeric, Raisins, Hands Off.

" " Can I have a custom logo printed on labels? " "

We would be more then happy to quote any custom job. 

If you would like a quote please send an email to info@stuckonyou.biz stating the type of product you require, the details of the product, i.e colour/s, a copy of your logo if you would like a custom logo, and the quantity you require.

" " Can you send me a sample? " "

Of course we can send you a sample of any of  any of our label products.  Unfortunately, we can not supply samples of our larger items, nor can we personalise the sample to a name of your choice.

Please call or email our friendly customer service team to request labels samples.

" " Are your Wall Stickers suitable for all surfaces? " "

Stuck on You Wall Stickers can be applied to most surfaces such as painted walls, tiles, doors and windows.  They will not adhere to fabric/cloth, brick or uneven surfaces.  For freshly painted walls please allow 4 weeks before applying your wall stickers. 

" " How accurate is the preview of my labels on the website? " "

The product builder will give a 98% accurate preview of your product.  Our team check and tweak all orders prior to printing to ensure your product is perfect.

" " Can I change my order? " "

Due to our quick 4 working day dispatch, the process for production starts the moment your order is paid for. Take a moment to check over your order in the shopping cart before proceeding to the checkout.

" " What are the satisfaction guarantee conditions? " "

Stuck on You produce amazing quality personalised products. In the unlikely event that you are unhappy with the quality of your purchase, simply let our customer service team know and we will endeavour to rectify any issue to your satisfaction.

All products are conditionally guaranteed by Stuck on You for a period of 3 months.  If your product is found to be faulty during this time we will, at our discretion, replace or repair it.  Please remember that these are products for children and would be subject to wear and tear.

" " Why do I need to set up an account? " "

Our website has some great features to help you while you shop.  By setting up an account you can log in on your next visit and reorder any of your previous orders at the click of a button. You can also save favourite products in a 'wish list' to purchase at another time (this is great if you see a gift idea for someone and want to purchase it at a later date) and you can log on to see if your order has been dispatched.

" " I have forgotten my password, how can I find out what it is? " "

Not a problem, simply follow the steps to retrieve your password within the 'My Account'  area or call our friendly customer service team.

" " How can I nominate a fundraiser to receive commission for my order? " "

If you would like to nominate your school or organisation to receive your commission for their fundraiser, simply enter your school or organisations name within the fundraiser name field in the shopping cart.

" " What are the terms and conditions for Gift Cards? " "

Treat your gift card as cash.  Lost, stolen or damaged cards will not be replaced.  Gift cards are only redeemable online at www.stuckonyou.biz, within the issuing region and currency.  Not redeemable for cash. A user account must be created to activate this card. Cash change will not be given. Any remaining balance may be applied to your online account. Gift cards expire 12 months after the date of issue. Our record of expiry date is final.

" " Can I order for a friend or family in another country? " "

Stuck on You labels and products make a thoughtful gift for friends or family abroad.  We have many Stuck on You stores around the world to help process your order.  When ordering for a friend or family member overseas, you will need to order directly through the store where the order is being delivered to i.e. if you are sending a personalised clock to your nephew in the UK you will need to order via the Stuck on You UK website.

" " How do I find out about specials and promotions? " "

Keep up to date with the latest specials and promotions by setting up a user account online.  To be the first to hear about new products and receive exclusive offers become a Stuck on You Facebook Fan

" " How do I fundraise with Stuck on You? " "

Stuck on You makes fundraising easy!

With a great range of labels and gift ideas, no fees and no hassles, this is a great way to raise money for your school and organisation.

Simply register your fundraiser via the fundraising link on the website, request your brochures (or run a paper-less fundraiser via the website) and sit back while orders placed  with your fundraiser nominated earns your school or organisation commission.

" " Terms " "

Our terms and conditions relate to services provided by Stuck on You. By using, visiting or browsing the Stuck on You website you agree to be bound by these terms and conditions of use.

" " How long does it take to get my order? " "

Once you have placed your order and it has been paid for, we aim to dispatch your order within 4 working days. It will then be posted following this so will be with you within 5-10 business days.


This service proposition is matched or exceeded in the majority of occasions throughout the year. 

" " What payment methods do you accept? " "

For orders placed online we accept MasterCard and Visa cards.

" " Is there a discount for ordering invitations and thank you notes in bulk? " "

We are able to provide a fantastic discount for ordering Birth Announcements, Birthday Invitations, Christening Invitations, Naming Day Invitations & Thank You Notes in bulk.

If you order 0-23 the price remains at €0.99 each. If you order 24-47 then the price will go down to €0.89 each. When ordering 48-95 invites you will be able to purchase them at €0.74 each and 96-248 invitations will be €0.64 each.

These prices are already set up, so you don't need to do anything additional when adding to your cart.

" " Will i need to pay for customs duties or fees? " "

Orders that are shipped to countries outside of the Australia may be subject to import taxes, customs duties and fees levied by the destination country (""Import Fees"").

The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; if such charges occur please contact your local office. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

" " What are the size measurements for the nighties? " "

Nighties

 

Waist (cm)

Arm Length (cm)

Nightie Length (cm)

Size 2

30

32

53

Size 4

32

37

59

Size 6

35

43

65

Size 8

38

49

69.5

 

PLEASE NOTE: These charts are intended only as a guide to assist in choosing the correct size.  The size shown pertains to the 'average' child.  As babies and children of the same age vary dramatically in weight, height and measurements, the size will also vary.

" " What are the size measurements for the bathrobes? " "

Bathrobe - Size 2-5 Years

Length (cm)

Arm Length (cm)

60

42

Bathrobe - Size 5-7 Years

Length (cm)

Arm Length (cm)

67

51

PLEASE NOTE: These charts are intended only as a guide to assist in choosing the correct size.  The size shown pertains to the 'average' child.  As babies and children of the same age vary dramatically in weight, height and measurements, the size will also vary.

" " Can I buy labels with just a surname on them? " "

Yes. Any of our individual packets of name, clothing, shoe and mini labels are available with just a surname on them.  It is only our Value Packs that aren't available with just the surname on them.

" " I click through to the product page but it won't let me order. " "

Our website now allows you to preview your products before purchasing. 

You will need to have Adobe Flash Player installed for you to start creating.  Most people have this already installed, if you don't, click on the prompt from the product page to install Adobe Flash Player.

Our new preview tool requires Adobe Flash Player 10.3 or higher, if you have not got this, we will prompt you to upgrade.  Don't worry this is a secure upgrade and will only take a few minutes..

Unfortunately IPhone and IPad do not support Adobe Flash Player so for the moment you are not able to order via the website on these devices.   Our web team is working on a IPhone and IPad solution, so watch this space.

If you are still having problems with the preview tool not loading please go through the following tips from Adobe.

Windows Users:

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

Mac Users:

http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

" " What are the measurements for the Art Smocks? " "

Our new Art Smocks are great for kinder and school. The approximate size measurements are below:

  • Length: 55cm
  • Width: 42cm
  • Arm length: 42cm
  • Pocket size: 23 x 13.5cm

" " What are the measurements for the Aprons? " "

The sizing guide for the Aprons is:

  • Length: 47cm
  • Width: 40cm
  • Pocket size: 18.5 x 15cm

" " How long does it take to get my order? " "

Once you have placed your order and it has been paid for, we aim to dispatch your order within 4 working days. This service proposition is matched or exceeded in the majority of occasions throughout the year. We dispatch all orders within Australia via Australia Post, for delivery details please see the Australia Post postal guidelines for delivery time to your address - AustraliaPost

" " What payment methods do you accept? " "

For orders placed online we accept MasterCard and Visa cards. If you wish to pay by cheque please contact our Customer Service Team. 

" " Is there a discount for ordering invitations and thank you notes in bulk? " "

We are able to provide a fantastic discount for ordering Birth Announcements, Birthday Invitations, Christening Invitations, Naming Day Invitations & Thank You Notes in bulk.

If you order 0-23 the price remains at $1.50 each. If you order 24-47 then the price will go down to $1.32 each. When ordering 48-95 invites you will be able to purchase them at $1.12 each and 96-248 invitations will be $0.90 each.

These prices are already set up, so you don't need to do anything additional when adding to your cart.

" " Do you provide discounts for bulk purchases of Slap Bands? " "

We are able to provide a fantastic discount for ordering Slap Bands in bulk.

For 0-12 the price remains at $19.95 each. For orders of 12-48, the price will be $14.95 each. For orders of over 48 Slap Bands we are able to sell these for $9.95 each, as long as the same details are printed on each band (great for schools, kindergartens and other excursions!)

The first two prices are already set up, so you don't need to do anything additional when adding to your cart. Please contact us at info@stuckonyou.biz for orders of over 48 Slap Bands.

" " What is your warrantee for Slap Watches? " "

Stuck on You Slap Watches are not water resistant. They are warranted to be free from defects for 30 days from date of purchase. If there is a fault during this period we will happily replace the faulty part. A full product replacement may be offered at our discretion. We may ask you to return the faulty product to us for further inspection.

" " How do I redeem my $5.00 e-coupon " "

1. Find the barcode on any pack of participating Kellogg's cereal or snack bars.

2. Go to www.kelloggs.com.au/backtoschool to fill in redemptions form.

3. Receive your Stuck on You unique e-coupon code on screen and via email.

4. Shop online at Stuck on You, entering your e-coupon code at the check out.

Full offer T&C's can be found at www.bts.kelloggs.com.au/terms

Not to be used in conjunction with any other offer.  You can then use the $5 e-coupon towards any products (excluding Value Packs), provided you have a minimum spend of $20 in any one transaction.   There is a limit of one e-coupon (Unique Coupon Code) per transaction.  There is a limit of 3 e-coupon per household (as determined by street address).

"

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