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Frequently Asked Questions

FAQ Topics

General Information

Q How do I fundraise with Stuck on You?
Q Where do I enter my promotional code?
Q How do I create my labels using Chinese characters?
Q What payment methods do you accept?
Q What is AfterPay and how do I use it?

Order Information

Q Can I change my order?
Q How can I nominate a fundraiser to receive commission for my order?

Delivery Information

Q Will I receive an email to advise that my order has been dispatched?
Q Will I need to pay for customs duties or fees?
Q Do you offer express delivery?
Q How long does it take to get my order?
Q How much will delivery cost?

Product Information

Q How accurate is the preview of my labels on the website?
Q Can you send me a sample?
Q Can I have more than one name on a label?
Q I would like to order a Value Pack with just a surname, is this possible?
Q What is the difference between Iron On Clothing Labels and Stick on Clothing Labels?
Q My child has an allergy. Do you have any specific allergy products?
Q Can I have a custom logo printed on labels?
Q Are your Wall Stickers suitable for all surfaces?
Q What are the size measurements for the short and long sleeve t-shirts?
Q What are the size measurements for the baby jumpsuits?
Q What are the size measurements for the pyjamas?
Q What are the size measurements for the nighties?
Q What are the size measurements for the bathrobes?
Q What are the measurements for the Art Smocks?
Q What are the measurements for the Aprons?
Q What items are listed in the kitchen labels?
Q How do i order a product with a photo on it?
Q How long are your products guaranteed for?

Technical Information

Q What security do you have on your website?
Q Do I need to set up an account to order?
Q I have forgotten my password, how can I find out what it is?
Q I am having difficulties making selections and placing my order, what can I do?

Stuck on You® Rewards

Q How do I join Stuck on You® Rewards?
Q I already have a customer account, do I need to create a new account to receive points?
Q How Do I Earn Points?
Q Where are my points stored?
Q How long before Reward Points expire?
Q Will I receive a warning before my points expire?
Q I did not use my points before they expired, can I get those points back?
Q I have liked your products using Facebook but I have not received any rewards points. When will I get these?
Q I wrote a review but I have not received any Rewards Points yet, when will I receive these?
Q What can I use my Reward Points on?
Q What are my Stuck on You® Reward Points worth?
Q Must I redeem my points when I place an order?
Q I do not think that my Rewards Points have been applied, can you help me?
Q How do I earn points for referrals?

Fundraiser Information

Q How can I request a payment for my fundraiser?
Q When will my payment be processed?
Q How do I receive a payment?
Q What can I do if I do not have enough points to request a payment?

Which Labels Are Best For...

Q ...items going in the dishwasher?
Q ...using on clothing?
Q ...my child's shoes?
Q ..pencils or small items?
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